MAINTENANCE OF PUBLIC FACILITIES AND ITS IMPACT TO SERVICE DELIVERY IN BARANGAY 171 AND 173, NORTH CALOOCAN CITY
DOI:
https://doi.org/10.5281/Keywords:
public facility maintenance, service delivery, barangay, local government unit, public administration, North Caloocan CityAbstract
Proper maintenance of public facilities is necessary to keep them clean, safe, accessible, and functional, and it shapes how residents experience and judge local government services. This study examined how the maintenance of public facilities affects the quality of service delivery in Barangays 171 and 173, North Caloocan City. It focused on four aspects of maintenance (cleanliness, functionality, safety, and accessibility) and on how these influence the experiences of facility users in terms of reliability, responsiveness, and overall community satisfaction. A quantitative descriptive-evaluative research design was used. Data were gathered through a researcher-made questionnaire administered via Google Forms to 100 purposively selected residents and users of public facilities and were analyzed using frequency, percentage, weighted mean, composite mean, Spearman’s rank-order correlation, and one-way analysis of variance (ANOVA) at the 0.05 level of significance. Respondents were predominantly young (67% aged 16–24 years) and long-term residents (67% had lived in the area for more than 10 years). Maintenance was rated Moderately Effective in terms of cleanliness (composite mean = 3.28) and functionality (3.38), and Effective in terms of safety (3.51) and accessibility (3.41). Service delivery was rated Agree in terms of responsiveness (3.63), reliability (3.51), and community satisfaction (3.43). Maintenance effectiveness had a very strong, statistically significant positive relationship with service delivery quality (ρ = 0.852, p = 0.001), whereas respondents’ assessments did not differ significantly by age, length of residency, or frequency of facility use. Challenges in maintenance were frequently encountered (composite mean = 3.69), led by garbage accumulation and poor sanitation, shortage of personnel and delayed repairs, and inadequate lighting, security, and monitoring. The findings highlight the importance of proper facility maintenance in ensuring efficient, safe, and satisfactory services for the community. Practical measures are proposed to improve maintenance practices and enhance public service delivery, and the results provide insights that may guide local government units in improving their operations. Because the design is correlational and based on perceptions, the relationship is interpreted as an association rather than proof of causation.
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